Privacy and Data Policy*

Effective from: [10 April 2025]

At *The Carers Companion*, we are committed to protecting your privacy and handling your data with transparency, care, and respect. This policy outlines how we collect, store, use, and protect your personal information.

### *1. Who We Are*

The Carers Companion supports individuals working in the care sector across Scotland and beyond. We collect and process personal information to support our members, communicate effectively, and provide access to services, resources, and updates.

If you have any questions about this policy or your data, please contact us at:
*membership@carerscompanion.co.uk*

—

### *2. What Information We Collect*

We may collect the following types of information:

– *Contact information* (name, phone number, email address, postal address)
– *Employment details* (job role, workplace, contract type)
– *Demographic information* (age range, gender, region)
– *Membership data* (your registration and interaction with us)
– *Communication preferences* and feedback

—

### *3. How We Use Your Information*

Your data may be used to:

– Provide you with information, support, and updates relevant to your role in the care sector
– Respond to enquiries or concerns you raise with us
– Send newsletters, surveys, or service announcements (you can opt out at any time)
– Understand trends and challenges within the care sector to improve our work
– Comply with legal obligations or protect your rights

We do *not* sell or share your personal data with third parties for marketing purposes.

—

### *4. Legal Basis for Processing*

We process your personal data under the following legal grounds:

– *Consent* – where you have given us permission (e.g., to receive updates)
– *Legitimate interests* – in providing support, advocacy, and resources relevant to care sector workers
– *Legal obligations* – when required to comply with the law

—

### *5. Data Storage and Security*

Your data is stored securely, and we take appropriate steps to prevent unauthorised access, alteration, or disclosure. We use encrypted systems where appropriate and restrict access to staff who need it to carry out their roles.

We only retain your information for as long as necessary and in line with relevant data protection laws.

—

### *6. Your Rights*

Under data protection law, you have the right to:

– Access the personal data we hold about you
– Request correction of inaccurate or incomplete data
– Ask us to erase your data in certain circumstances
– Object to processing or request a restriction
– Withdraw consent for communications at any time

To exercise any of these rights, email: *membership@carerscompanion.co.uk*

—

### *7. Cookies and Website Use*

If our website uses cookies, these will only be used to enhance your experience. You can disable cookies in your browser settings at any time.

—

### *8. Changes to This Policy*

We may update this policy from time to time. Any changes will be posted on our website, and where appropriate, communicated to you directly.

—

### *9. Contact Us*

For any questions, data requests, or concerns about this policy or your information, please contact:
*membership@carerscompanion.co.uk*